Last updated: 03/01/2024

At Crowngrid Engineering Limited, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website, services, or projects — whether you are based in the United Kingdom, Africa, or elsewhere.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, job title, and organisation details when you contact us or request services.

• Technical Information: IP address, browser type, device information, and browsing behaviour on our website.

• Project Information: Data shared with us for assessments, audits, or research collaborations (e.g., energy usage, agricultural operations, site details).

• Communications Data: Records of emails, calls, or messages exchanged with us.

2. How We Use Your Information

We use your information to:

• Deliver and improve our solutions and services

• Respond to enquiries and maintain client relationships

• Conduct audits, feasibility studies, and energy performance modelling

• Support research, development, and impact measurement

• Share updates about our projects, events, or publications (with your consent)

• Comply with applicable legal or regulatory obligations (UK GDPR, African data protection laws, etc.)

3. Legal Basis for Processing

• In the UK/Europe: We process data under GDPR principles (consent, contract, legal obligation, legitimate interests).

• In Africa: Where local laws apply (e.g., Nigeria NDPR, South Africa POPIA, Kenya Data Protection Act), we process your data in line with those frameworks.

• In countries without formal data protection laws: We still apply international best practices to safeguard your information.

4. Sharing of Information

We may share information with:

• Service providers and partners who support our projects (under confidentiality agreements)

• Government agencies, NGOs, or funding bodies where collaboration requires it

• Legal authorities where disclosure is required by law

We never sell or trade your personal data.

5. Data Security

We use technical and organisational safeguards (encryption, access controls, secure servers) to protect your information. While we strive to maintain high standards, no online system is 100% secure.

6. Data Transfers Across Borders

Because we operate across the UK and Africa, your data may be transferred between jurisdictions. When transferring data:

• We apply GDPR-standard safeguards for transfers from the UK/EU.

• For African projects, we follow local compliance requirements or apply equivalent international protection measures.

7. Data Retention

We retain information only as long as needed to:

• Provide services and complete projects

• Meet legal, financial, or reporting obligations

• Support anonymised research and impact reporting

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you

• Request correction or deletion of your information

• Restrict or object to certain processing

• Withdraw consent for communications

• File a complaint with your local data protection authority (e.g., ICO in the UK, NDPC in Nigeria, POPIA Regulator in South Africa)

9. Cookies and Website Tracking

Our website may use cookies and analytics to improve your browsing experience. You can adjust cookie preferences in your browser.

10. Third-Party Links

Our site may contain links to external websites. We are not responsible for their privacy practices.

11. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be reflected in the “Last updated” date above.

12. Contact Us

For privacy-related enquiries or to exercise your rights:

Crowngrid Engineering Limited
[Insert Address]
📧 Email: info@crowngridengineering.com
📞 Phone: +44 7926934068

If you are based in Africa, you may also contact us via our regional offices or local project representatives.